FAQ) – Rvndrgoods Ltd
Frequently Asked Questions (FAQ) – Rvndrgoods Ltd
Last updated: [20 Dec]
Welcome to the Rvndrgoods Ltd FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and more. If you need further help, our support team is always happy to assist.
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🛍️ Ordering
1. How do I place an order?
Simply browse our products, add your chosen items to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
2. Can I change or cancel my order?
If your order hasn’t been dispatched yet, contact us as soon as possible at [Insert Email]. Once an order has shipped, we cannot make changes.
3. Do I need an account to order?
No — you can check out as a guest. Creating an account allows you to track orders and save your details for faster checkout.
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📦 Shipping & Delivery
4. Do you ship outside the UK?
Not at the moment. We currently ship within the United Kingdom only.
5. How long does delivery take?
• Standard Delivery: 2–4 working days
• Express Delivery: 1–2 working days (selected items only)
6. How much is shipping?
Shipping costs are calculated at checkout based on your delivery method and order size.
7. How can I track my order?
Once your order is dispatched, you’ll receive a tracking link (if available) from the courier.
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↩️ Returns & Refunds
8. What is your return policy?
You can return items within 30 days of receiving your order, as long as they are unused and in original packaging.
9. Who pays for return shipping?
• Customer pays for returns due to change of mind
• Rvndrgoods Ltd pays for faulty, damaged, or incorrect items
10. How do I start a return?
Email us at [Insert Email] with your order number and reason for return. We’ll send instructions within 24–48 hours.
11. When will I receive my refund?
Refunds are processed within 3–10 business days after we receive and inspect your returned item.
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💳 Payments
12. What payment methods do you accept?
We accept:
• Visa / Mastercard
• PayPal
• Apple Pay
• Google Pay
• Klarna (if applicable)
13. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways.
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📦 Products
14. Are your product images accurate?
We aim to display all items as accurately as possible. Colours may vary slightly due to screen settings.
15. What if an item is out of stock?
If an item is unavailable, you can sign up for restock notifications on the product page.
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🛠️ Problems With Orders
16. My order arrived damaged — what should I do?
Contact us within 48 hours with photos of the damage. We’ll arrange a replacement or refund.
17. My parcel hasn’t arrived — what now?
Email us with your order number. We’ll investigate with the courier and update you promptly.
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📞 Contact Us
If you still need help, reach out to our support team:
📧 Support@rvndr.uk
📞+44792-75-777-57 (WhatsApp) Only
Thank you
